ELICITATION TECHNIQUES

As a Business Analysist while gathering the requirement we will use elicitation techniques. It is the process of digging out the information from stakeholders. The elicitation techniques are as fallows - Brain storming, observations, reverse engineer , JAD session, prototypes, focus groups, Questioner and answers , Surveys, Interviews, workshops, Document analysis. Here we will explaining each steps. In Brainstorming session they can come up with very innovative ideas and requirements. It can be efficient way for users to define their requirements . we will coordinate with subject matter experts , developers, stakeholders and other third parties. so that they will give ideas and the ideas will be noted down in 5w 1h rules. In Observations- Asking the question and understanding about the actions that has been performed .Here we have active observations and passive observations. Reverse Engineer means without knowing the functionality of it but still playing with it to understand the functionality of the particular process . There are two general categories Black Box and white box . In black box the features of the external product is studied without examining its internal structure. In white box the inner working of the structure .This approach will be applicable in migration process. Jad Session Means BA will be working the technical projects like networking projects , DB projects or Testing Projects . We may not we aware of that project in such case we take help of Network engineers, DB engineers with us to the clients. Prototypes means showing the sample of work model or material . It starts with the reference of the client like CRM , flowcharts. Focus groups Means the people are going to use the project future . They may be aware of the process or they may not be aware of the process. Here we have two types of focus groups Homogenous Means the people belongs to same domain and Heterogenous means the people belongs to different domain. Questioner are survey forms here they are used to interact with high number of stakeholders in single group. Interviews means any interaction with other person to understand their view about a particular concept or process. We have structured and unstructured. In structured they noted down all the questions and they will ask them one by one. In unstructured what the problem , what the concept is and once we meet the client we will ask the question and they will answer based on answer again questions will be continued. While asking question we have two types i.e open ended and closed ended question. Open Ended means the answers will be like explanation and closed ended means the answers will be like yes or no. Workshops Means they are more practical in nature and they aim to completeness. The time span of the workshops may be 10 days/ 2 weeks/5weeks/4 months etc. Document Analysis is when you read any document and understand process or the product . It is important elicitation technique we use and it is compulsory technique which use in any project.